Customer
Service Representative
Job Description
A CSR is responsible
for total, proper store operation while on-duty. The
main objective is to provide fast, courteous service.
The supporting objectives are to maintain a well stocked,
clean store, to achieve the highest sales volume possible,
to plus-selling and to protect store assets in keeping
with Stop-N-Go policies. Customer Service Representatives
report to the Manager and CSR’s have these main
functions:
- Provide Customer
Service in an Efficient, Friendly and Courteous Manner
- Register Control
- Cleaning and Maintenance
- Loss Prevention
- Merchandise Handling
- Safety and Security
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Sales
Manager
Job Description
The ongoing objective
of the Sales Manager is to operate the store, in keeping
with company guidelines, so as to realize the greatest
sales and profits possible. Chief supporting objectives
are to minimize all controllable expenses and to improve
merchandising, customer service and employee performance
so as to lift what has been considered the store’s
greatest potential profit-level. Manager primary functions
include:
- Store is “Ready
for Business”
- Human Resources
Management
- Merchandising
- Accounting
- Safety and Maintenance
- Loss Prevention
- Acts as a Liaison
with other Company Management
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